Caring Career Spotlight: Lacy, Field Supervisor, Personal Care Services

Great care starts with people who lead with compassion, consistency and a genuine desire to help others. For Lacy, a Field Supervisor for personal care services, that mindset is at the heart of everything she does, from supporting patients and families to guiding her team each day.

Lacy’s journey with Elara Caring began in 2017 when she joined as a personal care aide. In that role, she gained hands-on experience and developed a deep understanding of the impact in-home care can have on someone’s life. After stepping away in 2021, an opportunity to return brought her back in August 2023 as a Care Team Supervisor. Since then, she has continued to grow into her current role as a Field Supervisor, building on her early experiences while expanding her leadership skills.

“My journey has allowed me to grow while staying connected to the foundation I built early in my career,” Lacy shares.

That foundation is rooted in her “why,” a simple but powerful commitment to helping others.

“I love to help people, and I take pride in being someone they can count on,” she says. “In many cases, I may be the only face they see from Elara, so it’s important to me that I represent the company in a way that reflects care, compassion and reliability.”

For Lacy, that responsibility is personal. She understands that every interaction matters, and she approaches each one with intention, making sure patients feel supported, heard and cared for.

“I want our clients to know that I will do everything I can to help them and support them through their care journey,” she says.

Her motivation also comes from the balance this work provides, allowing her to support both her clients and her own family.

“Knowing I can make a difference in someone’s life while also supporting my family keeps me motivated every day,” she shares.

That sense of purpose is reinforced by the people around her. Lacy says the culture at Elara Caring is one of the reasons she loves coming to work.

“I love working here because of the people and the relationships we build every day,” she says. “There’s a genuine sense of care and support, not just for patients, but for each other.”

She values the teamwork that defines her experience, where collaboration and communication help ensure patients receive the right care at the right time.

“The teamwork here really stands out. Everyone works together to make sure patients receive the best care possible,” Lacy explains.

That collaboration is especially important when patients are transitioning into care. Lacy points to moments where coordination between teams makes a meaningful difference.

“We worked closely to support a patient transitioning home from a facility, making sure services were in place without delay,” she says. “Through clear communication and teamwork, we were able to provide a smooth transition and ensure the patient received the care they needed right away.”

While those larger moments are impactful, Lacy says some of the most meaningful parts of her role happen in the very first interaction.

“When I first call a client, it’s more than just scheduling a meeting,” she explains. “It’s the start of building a relationship.”

She takes time to listen, answer questions and walk clients through what to expect, helping ease uncertainty and build trust from the beginning.

“I want them to feel comfortable and supported from that very first conversation,” she says. “Even small interactions can make a big difference in someone’s experience.”

Beyond her day-to-day responsibilities, Lacy also represents Elara Caring out in the community, participating in health fairs, career days and job fairs. These opportunities allow her to connect with others, share information about in-home care and help bring new team members into the organization.

For Lacy, it all comes back to being present for others, whether that’s a patient, a family member or a teammate.

“This work is about showing up for people,” she says. “If I can make someone feel supported, even in a small way, that means everything.”