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Elara Caring complies with applicable federal civil laws and does not discriminate, exclude or treat people differently on the basis of race, color, creed, sex, national origin, disability, ability to pay, DNR status, diagnosis/infectious disease, sexual orientation, marital status, gender identity, gender expressions, age, status with the regard to public assistance, social status, political belief, religion or veteran status with regard to admission, access to treatment or employment.

Elara Caring provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, other formats); and free language services to individuals whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact your local office.

If you believe that Elara Caring has failed to provide these services or discriminated in any other way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance with the Grievance Coordinator using the contact information listed below. If you need help filing a grievance, our Grievance Coordinator is available to help.

Grievance Coordinator – Compliance
900 Cooper Street
Jackson, MI, 49202
(877) 580-7454

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal at, or by mail or phone at:

U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, SW
Room 506-F, HHH Building
Washington, D.C. 20201

1-800-368-1019 (Voice) 1-800-537-7697 (TDD)

Complaint forms are available at: