Caring Career Spotlight: Jenna, Branch Director

For Jenna, caring for others has been the thread connecting every step of her career.

She first joined Elara Caring in 2009 as a Customer Service Representative, where she spent five years supporting patients, internal teams and referral partners. Even in those early days, Jenna saw her role as more than answering calls. She saw it as a way to care for people.

“I loved providing care through customer service to our patients, internal teams and referral sources,” she shared.

From there, her path continued to grow. Jenna stepped into leadership roles, eventually becoming a Branch Director for skilled home health.

Her journey reflects both professional growth and a deep connection to the mission behind the work.

“The ‘why’ behind the work I do is because I love to care for patients, even if it’s not face to face,” Jenna said. “My purpose in life is to help make other people’s lives better in any way that I can.”

That purpose became personal long before her career began. When Jenna first discovered Elara Caring, it was through her own family.

“Elara was caring for my mother at the time I started, and they took such great care of her,” she explained. “I wanted to work for a company that provided that kind of patient experience.”

Today, that same motivation continues to guide her. Jenna points to both her team and the patients they serve as the reason she stays inspired.

“What keeps me motivated is the people I work with and the patients I serve.”

As a leader, Jenna values the culture she’s helped build and the support she feels across the organization. Despite being part of a large, nationwide company, she says Elara Caring maintains a strong sense of connection at every level.

“I love working at Elara because I know we are doing the right things for our patients and our community,” she said. “The culture here is very important, and you truly feel that importance from leadership all the way up to our CEO.”

While her role today focuses on leadership and operations, Jenna still carries with her the moments that shaped her early experience, including one that continues to stand out years later.

“I always go back to one of my first customer service calls,” she said. “It was a widowed woman who called late at night. She just wanted someone to talk to.”

Jenna spent nearly an hour on the phone with her.

“At the end, she was very happy. You could tell she was lonely and just needed someone in that moment,” she said. “Sometimes it’s the small things that make the biggest impact.”

That mindset — that every interaction matters — continues to influence how she leads her team today.

From her first late-night call to her role leading a skilled home health team today, Jenna’s career has been shaped by one simple idea: caring for people, in every moment that matters.