Frequently Asked Questions

Visit our Services page to learn more. You can also email info@elara.com or visit our Locations page for the phone number of your local Elara Caring branch.

You can reach your care team at the number provided to you during your first visit or you can find your local Elara Caring branch’s phone number on our Locations page.

Please visit our Careers page to search open positions and complete an online application.

Please contact your direct supervisor for assistance. You may also email info@elara.com with any non-urgent questions.

Please visit our Refer page to submit a secure online referral.

Yes, you can connect with Elara Caring on Facebook, LinkedIn and Twitter.

Please send advertising requests to marketing@elara.com.

Please email communications@elara.com for all media inquiries.

Please reach out to your local Elara Caring branch with all billing inquiries. You can find your branch phone number on our Locations page or in your admission packet.

Contact your local branch for medical records requests. You can find the phone number in your admission packet or on the Locations page of our website.

For questions regarding insurance for services, please email info@elara.com or reach out to the Elara Caring branch in your area.

Our team members have chosen Elara for our supportive environment, flexible schedules and opportunities for advancement and growth. Our benefits include:

• Competitive compensation
• Paid time off
• Medical, dental and vision insurance
• 401(k)
• Comprehensive onboarding and mentorship
• Preceptor program, certification prep courses, quality assessments and management training
• Company-provided cell phones and tablets for certain positions

We have a growing footprint of 32,000 caregivers and 60,000 patients in 16 states in the Northeast, Midwest and Southwest.

We have learned that job seekers have been contacted by individuals who are falsely representing themselves as Elara Caring executives or recruiters from email addresses that are like @elara.com.

If you have been offered a position, asked for personal or banking information, or asked to deposit a check for supplies, here are some tips to ensure you are corresponding with Elara Caring.

• Confirm the communication is coming from @elara.com. Applicants only receive emails from @elara.com email addresses.
• Other variations, such as elara.net, elaracaring.net and elaracare.org are not from our company.
• Report suspicious emails to your state’s attorney general and any third-party job site you used to apply.
• If you are not sure about the sender, email info@elara.com to confirm the email is from our company before replying.

Learn more about becoming a caregiver.

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You can always reach out to your People Team representative (HR). To do this, navigate to Elara’s intranet site for team members, called eConnect, and search “People Partner & TA – People Structure”. You’ll find a list of HR contacts for each of Elara’s service areas – including your state.

Navigate to the employee benefits guide located here. Information regarding Elara’s 401k, through Fidelity, is available on page 32 of the guide.

Navigate to Elara Caring’s intranet site for team members, called eConnect, and search “People Partner & TA – People Structure”. You’ll find a list of HR contacts for each of Elara’s service areas – including your state. Alternatively, from eConnect, hover over “Departments,” at the top of your screen and select “People (HR)” for all HR resources.

Navigate to the employee benefits guide located here.

Elara Caring uses Workday to assist team members with pay, including pay statements. You’ll want to log on to Workday through your Elara-caring issued device, or via your personal device with Elara Caring Single Sign-On (SSO), to access your pay statements.

For detailed instruction, log on to eConnect and search “Workday Job Aids.” Then, select the resource “Job Aid View Payslips and Update Payment or Withholding Elections.”

You can find the Employee Handbook on eConnect, Elara’s intranet site for team members. Once on eConnect, navigate to “Departments” > “People (HR)” and select the tile that states “Team Member Resources.” Once here, you’ll see the handbook listed.

Elara Caring uses an IT software called JupITer for technology support. You can access JupITer via eConnect, Elara’s intranet site for team members. Once on eConnect, navigate to “Departments” > “Technology” and select the tile that states “JupITer.” Contact information and instructions are listed.

Please login to the ElaraCare app or contact your supervisor for assistance.

It is a program of care and support for individuals recovering from illness, injury, new diagnoses, recent surgery or hospitalization. The focus is on recovery, rehabilitation and health education. Our support team provides a wide range of clinical health services to take you or a loved one home safely and enhance ongoing safety and quality of life.

Medicare Part A (hospital insurance) covers eligible home health services including:

• Part-time or intermittent skilled nursing
• Physical, occupational, or speech therapy
• Medical-related social services
• Part-time or intermittent hands-on health aide services

You or a loved one may be able to qualify for service with one or more of the following conditions:

• Recent hospitalization or surgery
• Safety at home after falls or health changes
• Multiple medications
• New diagnoses such as congestive heart failure, COPD, stroke, or diabetes
• Orthopedic rehabilitation
• Macular degeneration, glaucoma, or other visual impairment
• Incontinence
• Neurological conditions such as Parkinson’s, multiple sclerosis, or cerebral palsy
• Swallowing issues

Home health care is a Medicare Part A benefit that does not require a copay or deductible for patients who meet eligibility criteria. Other payment sources may include Medicaid, private insurance, workers’ compensation, private payment or alternative funding.

Patients must be under the care of a doctor, or other allowed practitioner such as a Nurse Practitioner or Physician’s Assistant, and getting services under a plan of care that is reviewed regularly by a doctor. A doctor must certify that the patient needs:

• Intermittent skilled nursing care (other than drawing blood). And/or:
• Physical, speech or occupational therapy services

Frequency of visits are dependent upon physician orders. The level of care is as unique as each patient’s needs. Clinicians visit to perform specific tasks and return at scheduled intervals. If needs change, our care model is designed to be responsive, and visit frequency is adjusted as needed.

For questions regarding insurance for services, please email info@elara.com or reach out to the Elara Caring branch in your area.

Everyone has a right to choose their healthcare options. If a patient wants to stop the hospice benefit for any reason, they can. Also with the increased care of a hospice team of providers, sometimes patients improve. If a physician believes the patient will live beyond six months, hospice can be discontinued. If or when the patient’s condition begins to deteriorate, the doctor can reassess, and the patient may become eligible once again.

The simple answer is as often as needed. The frequency of visits is based on the patient’s individual care plan and will increase or decrease depending upon the patient’s needs.

Elara Caring is a Medicare-certified hospice provider and is fully staffed 24 hours a day, 365 days of the year—including weekends and holidays. Patients and caregivers are encouraged to call any time and will be connected with the appropriate staff person based on the need. A nurse will visit to address a patient’s changing needs even if the visit is outside of the scheduled care plan.

Hospice is a program of care and support for individuals when a cure is no longer likely or the patient has chosen not to pursue aggressive curative treatment. The focus is on the patient’s quality of life and comfort. Hospice care is for the patient as well as the family and caregivers. Palliative care is a medical specialty focused on the needs of people who are living with serious, often life-threatening illness. The focus is on treating uncontrollable symptoms.

Following are some of the signs that it may be time for the added benefits of hospice:

• Hospitalizations over the last year
• Recent weight loss over the last six months
• Difficulty swallowing
• Needing more assistance with activities of daily living
• Increased or new onset of incontinence
• Decreased stamina
• Increased edema
• Increased shortness of breath
• Decreased ability to communicate
• Increased disorientation or confusion
• Withdrawal from family and friends
• Decreased appetite
• Infections, such as UTI or respiratory
• New wounds or wounds that do not heal

The hospice care team includes registered nurses, physicians, hospice aides, medical social workers, chaplains, volunteers, and bereavement support. Learn more about each role. 

For questions regarding insurance for services, please email info@elara.com or reach out to the Elara Caring branch in your area.

If you have Medicaid or a limited income, you may qualify for personal care services at no cost to you. We can work with your local agencies to seek approval and evaluate your needs to determine coverages available to you. Other types of payment and insurance may be accepted and vary based on your area.

Our personal care services can provide support in the following ways:

• Bathing/dressing
• Bathroom tasks
• Shopping/errands
• Meal preparation
• Light housekeeping
• Laundry
• Transferring to wheelchair

Contact us today, and we can help you explore solutions and perform a home visit to assess your needs.

Learn more about becoming a caregiver.

For questions regarding insurance for services, please email info@elara.com or reach out to the Elara Caring branch in your area.

Personal in-home care is the most affordable healthcare solution to seniors and others needing support today. If you have Medicaid or a limited income, you may qualify for personal care services at no cost to you. We can work with your local agencies to seek approval and evaluate your needs to determine coverages available to you including Medicare Advantage, veteran’s benefits, long-term care insurance and other types of payment. Programs vary based on your area.

Elara Caring behavioral health services address:

• Depression or anxiety
• Schizophrenia
• Bipolar disorder
• Behavioral health and substance use issues
• Other mental health issues

Contact us today, and we can help you explore solutions and assess your needs.

Our specialized team of behavioral health professionals are trained to assist in assessing qualified services to meet individual needs. We have specially trained nurses and social workers to support you and meet your unique needs.

If you have Medicaid or a limited income, you may qualify for these Personal Care services at no cost to you. We can work with your local agencies to seek approval and evaluate your needs to determine coverages available to you. Other types of payment and insurance may be accepted and vary based on your area.

For questions regarding insurance for services, please email info@elara.com or reach out to the Elara Caring branch in your area.

Palliative care is specialized healthcare for people who are living with serious, long-term illnesses. Palliative care focuses on symptom relief, reducing stress related to the illness and improving quality of life.

This helpful graphic shows what palliative care and hospice care have in common and the differences in care.

The Elara Caring palliative care team includes doctors, nurse practitioners and social workers.

Yes, Palliative care is based on the needs of the patient, not on the patient’s prognosis. It’s appropriate at any age and at any stage in a serious illness.

Elara Caring provides palliative care services wherever you call home—in your home, assisted living facility or nursing home.

The Elara Caring palliative care team oversees medications and other treatments for pain, constipation, shortness of breath, nausea and other symptoms. A social worker coordinates care and serves as an advocate on behalf of the patient and the family. A chaplain offers spiritual support and comfort.

In most cases, palliative care can be provided alongside the care you receive now. Palliative care is meant to enhance the care you currently receive and not to replace it.

Palliative care can help manage symptoms that include shortness of breath, anxiety, loss of appetite, nausea, vomiting, pain, constipation and difficulty sleeping.

Your doctor may refer you for palliative care, or you can call Elara Caring directly, and we will coordinate your care with your doctor.

For questions regarding insurance for services, please email info@elara.com or reach out to the Elara Caring branch in your area.