Quality Care and Results

94% of offices are 4 stars or greater

The quality rating shows how a home health agency compares to others on measurements of their performance, like how often the agency began their patient’s care in a timely manner, or how often a patient got better at walking around. A rating of 3 to 3½ stars means the agency performed about the same as most agencies.

Hospice Visits Last Days of Life ( HVLDL) Elara 67.9% vs National Average of 60.0%

The HVLDL measure assesses hospice staff visits to patients at the end of life. This measure is constructed from Medicare hospice claims records. It indicates the hospice provider’s proportion of patients who have received in-person visits from a registered nurse or medical social worker on at least two out of the final three days of the patient’s life.

Hospice Care Index (HCI) – Visits Near Death – Elara 94.8% vs National Average of 90.9%

The Hospice Care Index (HCI) captures care processes occurring throughout the hospice stay, between admission and discharge. The HCI is a single measure comprising ten indicators calculated from Medicare claims data.

The index design of the HCI simultaneously monitors all ten indicators. Collectively these indicators represent different aspects of hospice service and thereby characterize hospices comprehensively, rather than on just a single care dimension. Each indicator equally affects the single HCI score, reflecting the equal importance of each aspect of care delivered from admission to discharge.

We have an NPS Score of 93.

Over 50 is excellent. Above 80 is world class.

How do we know what our patients think of our care? We ask.

NPS stands for Net Promoter Score, which is a common metric used to measure customer experience. An NPS score measures customer loyalty by looking at their likelihood of recommending a given business.