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COVID-19Information Hub

07.08.20 • A Video Update from our CEO

06.25.20 • An Audio Update from Elara Caring

05.15.20 • An Audio Update from our CEO

06.02.20 • Elara CEO Statement

All Elara Caring Team Members,

 

Elara Caring has a unique position as a company with more ties to the community than most. We see 65,000 patients daily across 16 states – all cared for by a diverse group of compassionate team members.

 

George Floyd’s death and the subsequent civil unrest leaves us all upset and angry. Hate and racism have no place in our society. Our values at Elara Caring – exceptional service, integrity, teamwork, results, and innovation, are rooted in the belief that in order for us to succeed, we must take into account the voices of all of our team members – no matter who they are or where they’re from. We remain committed to improving diversity initiatives and ensuring a fair and equitable work environment for all.

 

We stand with our team members who deal with social injustice or who may not feel safe on a daily basis. We support advocacy to create full equality for all.

We support the safe and peaceful protests taking place across the nation.

 

In these times of unrest, the health and safety of our team members is our utmost priority at Elara Caring, and never has that statement been more accurate right now.

 

Please stay safe.

 

Scott Powers

Chief Executive Officer

 

 

COVID-19 Updates from our CEO

about elara caring - scott-powers

Click to Access: 05.15.20 COVID-19 Home Healthcare Screening Flow Chart

Talking points as some patients are declining visits from our staff due to fears of the virus.

    • These are for internal staff use only.  Not to be distributed to patients.
    • Will primarily be utilized by Intake/ Auth/ eligibility, Bedside staff and sales

They can print these and have at their side in the event they need some scripting to help the patients understand we are here to care for them, and they need us now more than ever.

Click to Access: 04.24.20 Covid Update

 

A note from CEO Scott Powers regarding COVID-19.

Click to Access: 04.17.20 Covid Update

 

A note from CEO Scott Powers regarding COVID-19.

Click to Access: 04.10.20 Covid CEO Update

 

A note from CEO Scott Powers regarding COVID-19.

Click to Access: 04.08.20 PPE Update

Elara Caring Team Members,

 

The health and safety of our team members is our top priority during this COVID-19 pandemic. Without you, we can’t provide the outstanding care our patients have grown accustomed to receiving from Elara Caring.

 

Personal Protective Equipment (PPE) is top of mind when we hear from our field personnel.

 

We want you to know that we have reached supply agreements with multiple sources and are comfortable in our ability to acquire as much PPE as necessary for the foreseeable future.

 

We are shipping boxes weekly to approximately 40 branches we are designating as “hubs” across our 16 states of service. Those hubs will be distributing PPE to branches based on size and needs of each branch. We have also implemented inventory controls, so we know supply levels on an ongoing basis. We understand we have branches that share service lines and our expectation is that PPE coming into those branches will be shared and accounted for separately.

 

Caregivers should work with local leadership to ensure they have the required PPE prior to meeting with patients.

 

As a reminder, COVID-19 PPE use guidelines should be adhered to if a patient has respiratory symptoms or fever and is in the process of testing for COVID-19, or should be tested if there was not a testing shortage (PUI): 

  • Patient should wear a procedural face mask
  • Team member
    • Gloves
    • NIOSH approved N95 or KN95 higher respirator mask. If one is not available, follow the guidelines for other mask use in times of shortages
    • Eye protection and gown if at risk of getting splashed or for aerosol procedures
    • Follow strict bag procedure, use bag barriers
  • Donning/Doffing PPE:
    • PPE should put on outside the home prior to entry (at minimum, the face mask/respirator should be put on before entering the home)
    • PPE should be removed outside the home upon exit and disposed in a plastic bag lined trash can outside that has been placed outside the home.
    • Perform hand hygiene immediately after removal/disposal of PPE
  • Used/soiled PPE should not be taken to the team member’s personal vehicle

For more information regarding our COVID-19 policies and procedures, please visit

 

 

 

Click to Access: Update Patient Talking Points 3.24.20

Talking points as some patients are declining visits from our staff due to fears of the virus.

    • These are for internal staff use only.  Not to be distributed to patients.
    • Will primarily be utilized by Intake/ Auth/ eligibility, Bedside staff and sales
    • They can print these and have at their side in the event they need some scripting to help the patients understand we are here to care for them, and they need us now more than ever.

Click to Access: 03.17.20 Covid Update

 

A note from CEO Scott Powers regarding COVID-19.

Click to Access: CDC Respirator Checklist


All Team Members,

The COVID-19 situation continues to evolve. The update below only applies to patients with known or suspected COVID-19:

The Department of Labor released a memo on 3.14.2020 for health care workers involved in the care of patients with known or suspected COVID-19. Below is updated guidance related to the types of facemasks that healthcare workers may use in situations involving COVID-19.   

In Summary:

  • Following President Donald J. Trump’s memorandum on the availability of respirators during the COVID-19 outbreak, the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued new temporary guidance regarding the enforcement of OSHA’s Respiratory Protection standard. This guidance is aimed at ensuring healthcare workers have full access to needed N95 respiratory protection in light of anticipated shortages.
  • OSHA recommends that employers supply healthcare personnel who provide direct care to patients with known or suspected coronavirus with other respirators that provide equal or higher protection, such as N99 or N100 filtering facepieces, reusable elastomeric respirators with appropriate filters or cartridges, or powered air purifying respirators.

Please remember that this level of facemask is only required for known or suspected COVID-19 cases. Elara Caring will be using the attached checklist as a decision tree as we work through continued supply inventory concerns.

We are continuing to work with Medline and are pursuing other vendors to assure we have adequate supplies on hand. We still need you to rely upon Medline as the first source of supplies, but, if they cannot meet your needs, then we would ask that you try next to borrow from another branch and then finally that you source the supplies from a local vendor of your choice.


Click to Access: Covid-19 CEO Update 3.13.20

 

A note from CEO Scott Powers regarding COVID-19.

Click to Access in English: 03.13.20 Coronavirus Patient Flyer – English

Click to Access in Spanish: 03.13.20 Coronavirus Patient Flyer – Spanish

Click to Access in Chinese: 03.13.20 Coronavirus Patient Flyer – Chinese

Click to Access in Russian: 03.13.20 Coronavirus Patient Flyer – Russian

 

A patient flyer with informative information about COVID-19 and what Elara Caring is doing to help prevent the spread of the virus

    • We ask that branches print and have staff take to patients homes/facilities on their next visits
    • We will have this flyer available in Spanish, Chinese and Russian formats next week
    • The flyer will be posted to the marketing portal for staff to order in color format

Click to Access: Covid update 3.6.20

A note from CEO Scott Powers regarding COVID-19.

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