PCS Engage
A Program to Report Health Changes for PCS Patients
PCS Engage
adds a layer of support for clients of Personal Care Services and is designed to provide an easy and effective way for caregivers to report the client’s admission to a hospital, an ER or Urgent Care visit, or signs and symptoms that may indicate a change in the client’s condition.
Quick follow-up of alerts ensures interventions happen fast to reduce unnecessary hospitalizations.
Local clinical team members are alerted when a patient’s health status changes, allowing increased oversight even when we are not in the home.
- The Engage PCS form or call must be completed before clocking out of the client’s first visit of the day. The attendant will be prompted to answer Yes or No to a series of questions related to your client’s health. A yes response to one or more questions will trigger an alert to a centralized ElaraConnect team who is ready to assist. The digital form and phone call only takes 2-3 minutes to complete.
- The client’s health plan or local clinical team members are alerted when a patient’s health status changes, allowing increased oversight even when we are not in the home.
- The Engage Program for PCS is not for emergencies. In case of emergency, call 911.
- In some markets, clients participating in the PCS Engage program hospitalize less than non-participating clients. In New York specifically, our data indicates PCS Engage clients have a 12.5% lower hospitalization rate when their caregivers participate in the program. This means less missed visits for our caregivers and more time at home for our clients.
- Available in NY, MA, MO, MI, IN, IL and TX currently.
