Elara Caring to Provide Telehealth Services as Industry Responds to COVID-19 Pandemic

March 31, 2020 – Elara Caring, one of the nation’s leading providers of home health care services, today announced that skilled home health and hospice patients will now be able to receive telehealth services and telephonic home visits through Elara Caring TeleHealth, as the company makes an effort to continue providing access to quality care in the midst of the COVID-19 crisis.

Across the industry, and as a result of the COVID-19 virus, patients and clinicians are concerned for their personal safety and are denying or being denied care. Elara Caring is introducing a telehealth solution that will help address these concerns for its patients, partners and caregivers.

In addition, critical shortages in surgical masks, gowns and gloves along with limited hospital beds make the delivery of care challenging across the country. In anticipation of these challenges, Elara Caring invested in telehealth services. Elara Caring’s patients can now receive the vital care they deserve through interactive video visits from their clinician, minimizing risks to COVID-19 exposure. These services will be rolled out to additional patients across service lines in the days and weeks to come. 

“Given the nature of the home health care industry and the value of in-person care, the COVID-19 pandemic has no doubt had a unique impact on our patients and services.  Elara Caring is prepared to ensure the seamless delivery of care through these trying times,” said Elara Caring Chief Executive Officer Scott Powers. “Our patients spoke out, and we listened. Starting today, our skilled home health and hospice patients will receive the care they’ve come to expect from us, but in a way that promotes patient and caregiver safety. All of this is only possible because of the dedicated and thoughtful staff who ensure that we fulfill our mission – Right Care, Right Time, Right Place.”   

Elara Caring’s telehealth services are made possible by an agreement with Health Recovery Solutions (HRS), which enables Elara Caring to complement in-person visits with virtual visits through video conferencing. This cutting-edge technology will enable clinicians and patients to connect through smartphones, tablets, and personal computers. This platform gives clinicians the tools they need to provide high quality care despite the challenges they face in a COVID-19 environment.

About Elara Caring

Elara Caring is one of the nation’s largest providers of home-based care, with a footprint in the Northeast, Midwest and South. Elara brings together three award-winning organizations — Great Lakes Caring, National Home Health Care, and Jordan Health Services — into one transformational company, which provides the highest-quality comprehensive care continuum of personal care services, skilled home health, in home hospice care and behavioral health. The company, comprised of 35,000 caregivers serving over 60,000 patients and their families daily, in 225 locations across 16 states, is focused on providing patients with the “right care, at the right time, in the right place.”