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The Elara Caring Hall of Fame

We’re proud to recognize our team members for providing outstanding service that exemplifies our mission. We deliver exceptional personalized healthcare services wherever you call home.

Elara Caring Hall of Fame

2021 Hero Awards

The Elara Caring Hero Award program honors team members who have gone above and beyond to serve our patients where they live. These awards are presented to our heroes who keep the patients at the center of everything we do. Below are the most recent winners of our Hero Awards:

The Q2 2021 Elara Team Quality Award went to the Cleburne, Texas Hospice Branch. They were nominated with the following story, “Earlier in the year, this branch was short staffed and had a lot of leadership turnover. However, with the encouragement and support of area and corporate leadership, the teamwork and positivity of the office staff, the dedicated sales team, help from other branches nearby, and from the travel Clinical Manager, this team got RESULTS!! Now Cleburne is continuing to grow and expand their territory. This team got results despite all of the challenges in their path!”

Sarlah B.
Sarlah B. won the Q2 2021 Elara Outstanding Service Award for Behavioral Health with the following nomination story, “Sarlah was new to the branch this quarter and was trying to find a way to energize, excite and connect with her field staff, who had become burnt out from the volume of admissions and overall workload assigned while attempting recruit more staff. She decided the best approach was to ‘join’ them, she planned to spend a day with each nurse seeing their clients, listening to their concerns and jointly creating ways to intervene and accomplish the goals designed. She had lunch with them, demonstrated her sincere desire to help understand and ‘shoulder’ some of their stress. This connection and time spent has created a stronger bond, a new lens with working with each of the clients and a true sense of support. This support has led to less stress, innovative treatment planning and care delivery and greater satisfaction within her team.”

Crystal A.
The 2021 Q2 Elara Outstanding Service Award for Home Health was awarded to Crystal A. with the following nomination story, “Crystal is a strong member of our team. She manages her patients as if they were members of her own family. She is dedicated to their care and improving their quality of life at home. Recently a frustrated patient’s family member said that Crystal was knowledgeable and very competent. She, ‘felt relieved that she had someone like Crystal to count on’. Her first visit went exceptionally well. Crystal followed through on her promises and consistently met this family’s needs. This is just one example of how Crystal is able to care for her patients and meet their needs each time.”

Beck S.
Beck S. won the Q2 2021 Elara Outstanding Service Award for Hospice with the following nomination story, “Chaplain Beck took extra time to get to know a patient during their time on service. When the patient was no longer verbal, she read and studied journals the patient had written about her life as a child. Because of the deep connection that she had formed with this patient and the family, they wanted her to perform the funeral services for their loved one. Chaplain Beck took on that responsibility and coordinated the service, arranged for a pianist, and created the memorial service bulletins. Chaplain Beck went above and beyond to get to know a patient and the family.”

Eduardo C.
The 2021 Q2 Elara Outstanding Service Award winner for PCS was Eduardo C., who received this honor based on the following, “Eduardo covered for a nurse to do an out of hospital visit for a client and treated them with utmost respect and kindness as he does with all his clients. Client stated Eduardo made him feel comfortable and was very thorough with his assessment. Eduardo is a people person, and his personality makes it easy for his peers to approach him and asks for any favor within his reach. He hardly says no to doing a visit even if it’s outside his working radius. He always asks questions to make sure all are on the same page especially if it pertains to his client. He acknowledges all emails and confirms receipt to make sure the communication is clear. He is determined in accomplishing goals he sets for himself. Having direct contact with his clients gives him an opportunity to communicate clients’ needs and revise and/or create a new Plan of Care for the client.”

Cindy W.
Cindy took home the Q2 2021 Support Award based on the following nomination, “Cindy oversees day to day operations and provides education to her team with focus on improving quality of care to our patients while allowing herself to be available to the staff if they need her guidance 24/7. She goes above and beyond to serve our patients. Cindy has been in the clinical manager role for 2 years. She was out in the field for 12 years. She has transitioned very well from the field clinician to a field supervisor. She has strong work ethic, is dependable, responsible, a great educator and has been an incredible leader to our field clinicians. If her field clinicians have a busy schedule or a nurse may call in, she will be the first in the office to volunteer to go out and see patients for them. If she finds a teaching moment, she acts on it immediately by having the team member come to the office for a face-to-face meeting with her. Cindy is always thinking of ways to improve our compliance ratings, which in return improves patient care and patient satisfaction.”


2021 Value Awards

Elara Caring’s Value Award Program recognizes five team members who best represent our company’s core values of Exceptional Service, Integrity, Teamwork, Results and Innovation every quarter. Below are the most recent winners of our Value Awards.

Lawanda A., LPN
Lawanda won the Exceptional Service Award for providing outstanding service and keeping the patient at the center of everything she does. She was nominated by several peers who shared the following, “She loves her patients, and they all say, ‘we just don’t know what we would do without Lawanda because she is always available to help us when we need her.’ Lawanda went out this past winter in inclement weather, finding a driver to take her when no one else was able to see patients. She attended a death visit while she was out, and the family reported that they don’t know what they would have done had she not made it to them.”

Lana S., Clinical Coordinator
Lana won the Integrity Award for showing sound moral judgment, striving to do the right thing, and has been fair, honest and respectful of others. The nomination story from her peer included the following, “Lana follows policy and procedure, she consistently speaks up and is able to answer everyone’s questions. Lana is the go-to person for new staff members to join the team and get up and running. She wants everyone to feel comfortable asking questions, so they can all do the right thing. Lana has taken on a new workflow and picked up quickly on how to do it.”

Stephanie J., Training and Education Specialist
Stephanie won the Teamwork Award for working well with others and demonstrating collaborative efforts with her team to reach a goal effectively. Her peer said, “I would like to nominate Stephanie for the teamwork award for several reasons. The first being: she came up with the idea to put all the mentor information in a binder for each mentor that was being trained in her office, and then shared her idea with all the branch directors and the training team. The second being: she has been working overtime for the office assisting with scheduling, going out and filling in where needed to get the clients covered in her area, and making sure that clients and aides are having direct communication with office personnel–knowing the what’s, when’s and times for service for the area. The third and most recent being: Stephanie was in an area where one of the caregivers was working, and it was raining. So, to make sure the aide wasn’t walking out in the rain, Stephanie picked her up and then picked up the caregiver’s daughter, took both ladies to the store to get them some essentials, and then proceeded to take them home.”

Kathy J., Clinical Administrator
Kathy won the Results Award for continuous improvement and growth toward providing the best patient experience with quantifiable results. The nomination story from her peer included the following, “Kathy joined Elara as the Clinical Administrator for Home Health. One day after Kathy joined, one of her two Clinical Technical Managers went out on a Leave of Absence. When Kathy joined, morale was low, and turnover was very high. She put in long hours over the last 5 months, but in that time, she has been able to improve her team’s retention and engagement. Kathy did this by listening to her employees, sales team, and patients. She used her knowledge in Clinical Administration and implemented practices that helped her employees improve care and documentation for their patients. She has implemented mini-training programs that help support development of clinical skills for her staff. This helps the team know they are providing the appropriate care for their patients. ”

Lisbeth S., Timesheet Verifier
Lisbeth won the Innovation Award for improving what we do or creating something that may reinvent home care. Her peer shared the following with us, “Lisbeth is a strong key component to the success in our team. She is very innovative and thinks outside the box to help improve processes and when new information is rolled out, she finds the most effective way to communicate it. Lisbeth created a how-to video available to all or direct care workers in multiple languages to reach a compliance goal. This was very effective during the pandemic. Lisbeth also created a how-to work sheet for the most common issues our caregivers experience in our HR system in multiple languages. This worksheet is distributed at the time of orientation and has helped to minimize the problems direct care workers experience when using our system daily.”


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